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Times Square - welcome bonus

Ruling

Resolved - Times Square Casino have reviewed this issue and corrected the error, adding the correct bonus to this player's balance.

Read our Times Square Casino Review.

Player's Complaint

I joined the casino following an email offering 300% on deposits up to £100 it also stated no wagering on 1st deposit. however when i deposited £60 on the 22nd of February i only received 100% bonus and had wagering requirements. I have emailed them several times and received a reply stating that 100% is the welcome bonus. I have also forwarded them the email with the offer.

Read the casino review

4 Responses

User icon
ThePOGG
March 8, 2019

Hi cazza247 - welcome to ThePOGG.com!

Firstly, as a UK citizen you should only be playing with operators that hold a UKGC license. Time Square do not have a UKGC license and as such are breaking UK law by accepting your play.

Secondly, can you forward on the email with this offer to [email protected]?

Finally, Time Square are on our Blacklist and are part of a group that are routinely non-responsive to complaints submitted to this service. While we will try to contact the operator on your behalf the chances of a successful mediation are low.

Thanks,

ThePOGG

User icon
ThePOGG
March 22, 2019

Hi cazza247,

I've spoken to the operator about this issue - they inform me that the problem has now been rectified. Could you please check and confirm?

Thanks,

ThePOGG

User icon
cazza247
March 22, 2019

Hi, yes oddly enough I got an email in my junk folder yesterday saying here is a bonus from customer services . No mention of it being a welcome bonus just an amount of 202.74 euros.

Thanks guys not sure if I would have got it at all without your intervention.

User icon
ThePOGG
March 25, 2019

Hi cazza247,

Thanks for letting us know - it is appreciated!

ThePOGG

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Agreement

cazza247 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Times Square
  • Curacao eGaming
  • Game Tech Group N.V.

March 8, 2019

United Kingdom country flag

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.