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Tipbet - Rejected withdraw

Ruling

Found for the Casino - This player has received the maximum payout they are entitled to based on the promotion that they claimed.

Read our Tipbet Review.

Player's Complaint

Dear sir/madame,

This complain is about the monday booster bonus at www.tipbet.com. A friend of me told me about this bonus and I wanted to try it. Before my friend started with the bonus she asked a couple of questions just to be sure. One of the questions was; Is there a maximum payout for this bonus? Tipbet told her no, there was no maximum payout for this bonus.

I had to wager the bonus amount 14 times. When I wagered it, i contacted tipbet just to be sure the bonus was finished. Tipbet told me in the chat that i did wager the bonus only 8 times. From that moment i started to get a bad feeling because i won a lot of money. I told tipbet I wagered it already 14 times and told them I got proof of it. Then they told me it was a bug in the system and de bonus was finished.

When I wanted to withdraw the amount i won, it was rejected. I asked tipbet why the withdraw was rejected. They told me I had to wager the total amount from my deposit (250). I did not understand because earlier they told me it was finished. To avoid more problems I wagered 250 more.

After I tried to withdraw the amount i won it was rejected again and they took 2292.50 from the amount. The reason was that there is a maximum payout for this bonus up to 2000. I was surprised because they told my friend there was no maximum payout for this bonus. Tipbet told me it was because my friend was (VIP) and I was not. It is not true because earlier tipbet told my friend when she did not receive vip bonus anymore that vip is not for a lifetime.

I think it is not fair that tipbet plays with the bonus rules, and it is also misleading that they did not describe in the bonus rules about the maximum payout. With othter bonuses with maximum payout, this was always described in the bonus rules.

I hope you can help me with this,

Read the casino review

1 Responses

User icon
thepogg
September 25, 2021

Hi Rita1995 - welcome to ThePOGG.com!

Please ensure you have read our Complaint Guidance to ensure that fully understand how our complaint management process functions.

As we are the ADR for the Tipbet Limted license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

https://thepogg.com/terms-of-use-for-dispute-resolution-service/

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

Sadly there is nothing we can do to help you in this instance. The terms and conditions at Tipbet clearly outline the maximum allowed win from sports bonuses. That your friend was told something different, either due to preferential treatment or error on the part of the Live Chat agent, would only have bearing on their account. Not yours.

Sorry we couldn't be of further help.

ThePOGG

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Agreement

Rita1995 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Tipbet
  • Malta Gaming Authority
  • Tip Bet Limited

September 23, 2021

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