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Tipbet - Unable to withdraw funds

Ruling

Resolved - Tipbet has informed us that this player has been paid. The player has been non-responsive to our requests for updates so we assume they are happy.

Read our Tipbet Review.

Player's Complaint

I have funds that I have tried to withdraw from Tipbet a couple of weeks now. First they request different documents one by one. Every single time it takes almost a week them to request more. First I had submitted ID and proof of residency and then they started asking more and more. Never telling what is enough. All the time coming up new document requests and the avoiding my contaacts. I tried to contact them via chat and e-mails but most of times i was blocked from chat and never got reply for e-mails. Sometimes I got into the chat and then accepted my documentation. Now they declined my withdrawal and are ghosting again. They didnt give any kind of explanation about why withdrawal was declined.

Read the casino review

5 Responses

User icon
thepogg
April 30, 2022

Hi kuukkeli141 - welcome to ThePOGG.com!

Please ensure you have read our Complaint Guidance to ensure that fully understand how our complaint management process functions.

As we are the ADR for the Tipbet Limted license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

https://thepogg.com/terms-of-use-for-dispute-resolution-service/

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

Have you submitted all documentation that the operator has requested?

Thanks,

ThePOGG

User icon
kuukkeli141
May 2, 2022

Hello.

Yes. I have submitted all four documents requested and they have verified all of them (identity document, proof of residence, Skrill screenshot and selfie with ID). The withdrawal is once again in pending status. We'll see what they come up this time.

User icon
thepogg
May 10, 2022

Hi kuukkeli141,

Our understanding is that this issue has been resolved and you have received your funds. Can you confirm?

Thanks,

ThePOGG

User icon
thepogg
May 20, 2022

Hi kuukkeli141,

I'm following-up on the above?

Thanks,

ThePOGG

User icon
thepogg
May 29, 2022

Hi kuukkeli141,

If we haven't heard from you by Friday the 10th of June I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

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Agreement

kuukkeli141 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Tipbet
  • Malta Gaming Authority
  • Tip Bet Limited

April 28, 2022

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