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Tipbet - Winnings

Ruling

Resolved - Tipbet have informed us that this player has been paid. The player has been non-responsive to our requests for updates so we assume they are happy.

Read our Tipbet Review.

Player's Complaint

Hello,

I deposited Tipbet casino for 160 euros on November 1st and got a 100% deposit bonus. I played Gates of Olympus game and won a total of 1,320,16 euros with my own money. However, I wasn’t sure if it was a non sticky bonus. I went to look at my account summary, which listed the breakdown of funds. "Blocked Balance" was 160 euros. The "Withdrawable amount" was 1320,16 euros. So I thought I could withdraw my winnings now and went to the next chat. I told the customer service representative that I wanted to withdraw 1320,16 euros and cancel the bonus. The customer service representative reassured me once again that I wanted to cancel the bonus. To which I replied "yes I want and I make a withdrawal request for 1320,16 euros". The customer service representative canceled the bonus and my money disappeared. I only had 160 euros left in my account, which was the amount of my deposit. I told the customer service representative twice before he cancel bonus that I wanted to withdraw the 1320,16 euros that appeared in my account as "Withdrawable amount". I asked the customer service representative to return the money but nothing happened. Now I need your help to get the money I won. I also have a picture of my account with "Blocked balance" and "Withdrawable amount" clearly visible. In addition to this, I have pictures of our conversation with the customer service representative.

Best wishes,

Read the casino review

8 Responses

User icon
thepogg
November 9, 2021

Hi teemuuuuu22 - welcome to ThePOGG.com!

Please ensure you have read our Complaint Guidance to ensure that fully understand how our complaint management process functions.

As we are the ADR for the Tipbet Limted license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

https://thepogg.com/terms-of-use-for-dispute-resolution-service/

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

Can you please forward on records of your communications with the Live Chat agent to [email protected]?

Thanks,

ThePOGG

User icon
teemuuuuu22
November 10, 2021

Hello,

I just send email to you. :)

Best wishes,

[EDIT]

User icon
thepogg
November 14, 2021

Hi teemuuuuu22,

There is a missing section from the Live Chat conversation you provided. Can you please provide all of the Live Chat transcript, including what the operator said immediately before "You still want to cancel your current bonus?"

Thanks,

ThePOGG

User icon
teemuuuuu22
November 15, 2021

Hello,

I send all of the Live Chat transcript via email. :)

Best wishes,

[EDIT]

User icon
thepogg
November 17, 2021

Hi teemuuuuu22,

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

User icon
thepogg
November 29, 2021

Hi teemuuuuu22,

Our understand is that this issue has been resolved. Can you confirm?

Thanks,

ThePOGG

User icon
thepogg
December 11, 2021

Hi teemuuuuu22,

I'm following-up on the above?

Thanks,

ThePOGG

User icon
thepogg
December 18, 2021

Hi teemuuuuu22,

If we haven't heard from you by Friday the 31st of December I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

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Agreement

teemuuuuu22 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Tipbet
  • Malta Gaming Authority
  • Tip Bet Limited

November 8, 2021

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