Tony Bet – Self exclusion issue
Found for the Player - TonyBet made a clear statement about when their GamStop participation began. By not adhering to this it misled players and allowed them to choose the most favourable time to apply restrictions.
Signed up to play at Tonybet on the 22nd of October. Deposited £1500 over 6 deposits,attempted to deposit again and was blocked from doing so.
Woke up later on that day and was logged out of Tonybet. Contacted customer support to ask the reason why. They stated I was self excluded via Gamstop.
I should not have be able to open an account or even deposit.
I contacted support stating this,they sent me a replying stating they were not intergrated at the time of me signing up.
If they were not integrated how could they exclude via Gamstop.
I have requested a return of deposits made on the 22nd of October,I was never in a position to withdraw any winnings due to self exclusion.
I’m happy to provide ThePOGG with emails from Tonybet and Gamstop details.
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