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TonyBet – Deposit Limits are reset on increase

Ruling

Resolved - The submitting complainant has become non-responsive to our requests for an update so we assume they have managed to resolve this issue on their own.

Read our Tonybet Review.

Player's Complaint

I requested a an increase in my monthly deposit limit from £250 to £350 (which wasn't due to reset until 26th October) so expecting an extra £100 increase on my limit. However the whole limit was increased and reset and I was able to deposit and lose £350. This is underhand and have now self excluded

Read the casino review

6 Responses

ThePOGG
Oct 02, 2019

Hi axgod2 - welcome to ThePOGG.com!

Have you contacted the operator regarding this issue?

Thanks,

ThePOGG

axgod2
Oct 03, 2019

No I haven't

ThePOGG
Oct 04, 2019

Hi axgod2,

You need to try to resolve this with the operator directly before seeking a 3rd party dispute mediation service to act on your behalf. We're here to help when you cannot resolve the issue with the operator yourself.

Thanks,

ThePOGG

ThePOGG
Nov 05, 2019

Hi axgod2,

Are you still experiencing issues?

Thanks,

ThePOGG

ThePOGG
Nov 12, 2019

Hi axgod2,

I'm following-up on the above?

Thanks,

ThePOGG

ThePOGG
Nov 19, 2019

Hi axgod2,

If we haven't heard from you by Friday the 29th of November I'll assume you've managed to resolve your issue and close this complaint.

Thanks,

ThePOGG

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Agreement

axgod2 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • TonyBet
  • United Kingdom Gambling Commission

October 2, 2019

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.

Disclaimer:

The above information is what we believe to be the the legal status of online gambling, however information on this topic is limited and hard to find. We accept no liability for any errors or ommissions. It is the reader’s responsibility to ensure that they know the legality of online gambling in their country before engaging with any online gambling service.