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TonyBet – Deposit Limits are reset on increase

Ruling

Resolved - The submitting complainant has become non-responsive to our requests for an update so we assume they have managed to resolve this issue on their own.

Read our Tonybet Review.

Player's Complaint

I requested a an increase in my monthly deposit limit from £250 to £350 (which wasn't due to reset until 26th October) so expecting an extra £100 increase on my limit. However the whole limit was increased and reset and I was able to deposit and lose £350. This is underhand and have now self excluded

Read the casino review

6 Responses

ThePOGG
Oct 02, 2019

Hi axgod2 - welcome to ThePOGG.com!

Have you contacted the operator regarding this issue?

Thanks,

ThePOGG

axgod2
Oct 03, 2019

No I haven't

ThePOGG
Oct 04, 2019

Hi axgod2,

You need to try to resolve this with the operator directly before seeking a 3rd party dispute mediation service to act on your behalf. We're here to help when you cannot resolve the issue with the operator yourself.

Thanks,

ThePOGG

ThePOGG
Nov 05, 2019

Hi axgod2,

Are you still experiencing issues?

Thanks,

ThePOGG

ThePOGG
Nov 12, 2019

Hi axgod2,

I'm following-up on the above?

Thanks,

ThePOGG

ThePOGG
Nov 19, 2019

Hi axgod2,

If we haven't heard from you by Friday the 29th of November I'll assume you've managed to resolve your issue and close this complaint.

Thanks,

ThePOGG

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Agreement

axgod2 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • TonyBet
  • United Kingdom Gambling Commission

October 2, 2019