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Top Tally - Won't pay out

Ruling

Found for the Casino - The submitting player chose to play down their balance while we were contacting the operator. As such there is nothing we can do to help them.

Read our Top Tally Casino Review.

Player's Complaint

Hi I've been trying to cash out from these for over a week now and I know what there like as I had the same problem with goliath casino until I messaged you then they payed me out but now I'm having the same problem with top tally and funnily enough they have the same software as the other one that tried it

Read the casino review

4 Responses

User icon
ThePOGG
March 8, 2019

Hi benjamina - welcome to ThePOGG.com!

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

User icon
ThePOGG
March 15, 2019

Hi benjamina,

I've spoken to the operator regarding this issue. Apparently during the verification process you provided a copy of your credit card upon which the expiry date did not match that which you entered when depositing. The operator asked you to explain this but did not receive any response from you.

In the interim you have apparently played down your balance.

If the above is accurate I'm afraid to say there's nothing we can do for you. Can you confirm the above?

Thanks,

ThePOGG

User icon
ThePOGG
March 22, 2019

Hi benjamina,

I'm following-up on the above?

Thanks,

ThePOGG

User icon
ThePOGG
March 29, 2019

Hi benjamina,

If we haven't heard from you by Friday the 5th of April I'll assume you've played down your balance and close this complaint.

Thanks,

ThePOGG

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Agreement

Benjamina consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Top Tally
  • Malta Gaming Authority
  • United Kingdom Gambling Commission
  • Aspire Global International Ltd

March 8, 2019

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