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Top Top Casino – Confiscation of Winnings


Declined - As this complaint involves a self-exclusion issue against a UKGC licenses operator we cannot currently help with this issue.

Player's Complaint

I need some advice - I opened an account with Top Top Casino (registered with Gambling Commission as you suggested!) and did really well and won £850. They have since told me they are not paying out because I self-excluded at one of their sister casinos 888 ... are they allowed to do this? Seems very unfair as when you lose money at a self-excluded partner casino they don't pay it back! I was reading their terms and conditions and this seems like it is the case but just wanted to check. Many thanks. [EDIT]

Read the casino review

1 Response

Apr 10, 2017

Hi amesgeorge - welcome back!

I've had a look and I cannot locate the casino you reference. Can you provide a URL?

Unfortunately there's not going to be anything we can do to help in this instance if the casino is UKGC registered. As a UKGC Accredited Alternative Dispute Resolution service we have to work within their framework. Further to this, all ADR services have now been told to refer problem gambling complaints to the UKGC directly. That being the case we aren't allowed to engage with this type of complaint.
As such if you want your case reviewed further you’ll need to submit it to the UKGC at this email address [email protected]uk.
You should refer your complaint to the UKGC for general review as to whether license conditions have been upheld. You should be aware that the UKGC is not an ombudsman or complaints service and does not review cases on an individual bases.

If you are seeking financial redress you will have to raise your complaint as a civil matter through the court system.

Sorry we cannot be of more help.

Finally, while as a UK citizen you should not play with any operator that is not UKGC licensed, I would stress that we do not recommend playing with an operator simply because they are UKGC licensed. You need to research a group before selecting someone to play with, though generally starting with a UKGC licensed operator is going to be beneficial.


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The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.


The above information is what we believe to be the the legal status of online gambling, however information on this topic is limited and hard to find. We accept no liability for any errors or ommissions. It is the reader’s responsibility to ensure that they know the legality of online gambling in their country before engaging with any online gambling service.