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ToteSport – Deposit Limit

Ruling

Found for the Casino - The UKGC has confirmed that while exclusions must be carried over from one brand to another, other restrictions do not carry forward.

Read our Totesport Casino Review.

Player's Complaint

I self excluded myself from totesport, I then recieved an email from betfred saying my account was closed. When querying why betfred sent me this email regarding a totesport account I was told they are owned by the same company. I then questioned why I was allowed to deposit so much money when my betfred account had a 5 pound deposit limit when the accounts are linked. I was told the details didnt match, when I pointed out they were identical I was told thst self exclusions are linked on the accounts but not deposit limits. The first few emsils were from betfred however when I started questioning this the replys come from totesport. From my understanding deposit limits are in place to help responsible gambling and im confused how accounts are linked for self exclusion but not deposit limits. I was told that i need to go to gambling commission,however when got in touch with them they said it needs to go through a ADR. Can you advise please?

Read the casino review

3 Responses

ThePOGG
May 30, 2017

Hi chrizyl - welcome to ThePOGG.com!

I'll make some enquiries for you with the Gambling Commission as you raise an interesting question that I don't know the answer to. Give me some time and I'll get back to you.

Thanks,

ThePOGG

chrizyl
May 30, 2017

Thanks. As of today after requesting information on the accounts emails are now being ignored from customer services which is frustrating to say at the least.

ThePOGG
May 31, 2017

Hi chrizyl,

I've had feedback from the UKGC and unfortunately it does not support your claim.

It is the opinion of the Gambling Commission that while self-exclusions are expected to be carried over to all properties on a license, other responsible gambling polices like Deposit of Loss Limits are not currently expected to be applied at any property other than the property they are requested at.

The above being the case I'm sorry to say that you don't have a claim here.

ThePOGG

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The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.

Disclaimer:

The above information is what we believe to be the the legal status of online gambling, however information on this topic is limited and hard to find. We accept no liability for any errors or ommissions. It is the reader’s responsibility to ensure that they know the legality of online gambling in their country before engaging with any online gambling service.