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Trada - Delayed Payment

Ruling

Resolved - The player has confirmed that they've managed to resolve their issue with Trada Casino and have now received their payment.

Read our Trada Casino Review.

Player's Complaint

I dont believe that Trada is deliberately withholding withdrawal nor do they deserve a negative review but in light of the situation i think it might be prudent to figure a solution out to their current payment processing woes.

Trada is currently allow me to withdraw via ecopayz only. I would have to first deposit via ecopayz first in order for them to process any withdrawal to ecopayz. The issue here in my case is that ecopayz does not allow deposits to their ewallet via mastercard outright and any funding via Visa is not allowed to be used with gaming sites. So I dont know what the possible solution here could be because essentially their is no way for me to withdraw unless i can somehow manage to fund my ecopayz account first.

When I spoke to banking they understand the dilemma and advised me that the payment would be processed to ecopayz but I am receiving correspondence from customer service after my comms with banking advising me to deposit via ecopayz first. its not a hefty sum i just dont see why they would stall on the pretext of having to deposit via ecopayz first when they will not issue a bank transfer in any event anyways.

Read the casino review

3 Responses

ThePOGG
April 22, 2019

Hi premegst - welcome to ThePOGG.com!

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

premegst
April 23, 2019

you can close this complaint. Trada was professional and prompt in dealing with the issue. As soon as i made a deposit via ecopayz they processed and I received funds in my e-wallet within minutes.

ThePOGG
April 23, 2019

Hi premegst,

Thanks for letting us know - it is appreciated!

ThePOGG

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Agreement

premegst consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Trada
  • Isle of Man Gambling Supervision Commission
  • United Kingdom Gambling Commission
  • TradaGames (Isle of Man) Limited

April 22, 2019

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.