Trada - Withdraw Refused
Found for the Casino - The player has broken the maximum allowed bet while playing with a bonus. As such there's no ground for us to require the return of winnings.
Read our Trada Casino Review.
I signed up to TradaCasino after seeing all the positive reviews. I deposited £100, got my 100% deposit and 50 complimentary spins. All good. I wanted to play Blackjack, but there was only one £5 table, and I didn't see a seat becoming free in the 30 minutes I monitored. This was also the case for the £10 tables.
I therefore decided to play a little bit of Casino Hold Em. After a few games, I switched to slot machines and admittedly, got lucky. After a few hours, I was up by quite a bit, went to bed, and carried on gambling in the morning, with the intention of completing the bonus wagering requirements.
Once the wagering requirements were complete, I requested to take out what was left. A few hours later, I received an email :
"After reviewing your gameplay we have noticed that you broke the terms of wagering by placing bets over €5"
To which I requested confirmation of which bets were over £5 as I knew about this limitation. The following was supplied :
0.00 0.00 Twin Spin 26/05/2017 21:57
3.00 0.00 Casino Hold'em 26/05/2017 21:59
3.00 4.00 Casino Hold'em 26/05/2017 22:00
16.00 0.00 Casino Hold'em 26/05/2017 22:01
15.00 30.00 Casino Hold'em 26/05/2017 22:02
6.00 0.00 Casino Hold'em 26/05/2017 22:03
15.00 0.00 Casino Hold'em 26/05/2017 22:04
6.00 0.00 Casino Hold'em 26/05/2017 22:05
15.00 20.00 Casino Hold'em 26/05/2017 22:07
75.00 0.00 Casino Hold'em 26/05/2017 22:13
0.30 0.00 Wizard of Oz
So, it looks like I bet over £5 on the Casino Hold Em games. There were a few other emails questioning the interpretation of the t&c's which I can supply if required.
My points about this not being fair are as follows :
1) If I am only allowed to bet £5, then their software should not allow any bets over that value. Or at the very least they should supply a warning about the consequences.
2) The Casino Hold Em game contributes 0% to the wagering requirement. It should therefore not matter that I waged over £5 as this game is exempt by definition.
3) The t&cs are not explicit enough. They state "Players depositing with Credit card, Debit card, PaySafeCard or Sofort are not entitled to place more than £/€/$5 or 50kr per one initial bet in any game until all bonus wagering requirements have been met.". Initial bet means first bet. And you can see from the transaction history that my first bet on Casino Hold Em was only for £3. The t&c's do not explicitly state that it is for EACH game.
I am very disappointed with TradaCasino, especially after all the positive reviews I have read. I do understand that my bet may have breached the conditions, but the circumstances behind this are really not in the interests of fair play. This clause really comes across as a method of refusing payments. If there was any other reason, they would build the limits into the software.
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