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Trada - wont refund deposits wrongly took

Ruling

Declined - This complaint relates to whether or not a player should have been allowed to play - a topic that the UKGC reserve for their own review.

Read our Trada Casino Review.

Player's Complaint

I wish to the tradacasino /aspire global investigated with immediate effect .they allowed me to deposit £541 in less than 2hours asked for no documents and they state that they full verified myself (if they verified myself they would of seen i was a problem gambler and i had multpile accounts with them also and tgere sister sites to which no deposits should never of been taken in first place. I have now waited 2weeks for them to investigate to get all refunded and i have sent over x65 emails and not one response when i phine them they state no uodate and hang uo phone. I have lawyer involved and seeked advice and by law uk they must refubd all . They keep ignoring me and im getting nowhere.also the transactions shouldnt of been authorised as i have a gambling transactuon feeeze on my bank account so no authroisation was guven . I want this dealt with immediately Account details for trada casini [EDIT] Also please note that i depeoited £541 in less than 2hours to which this never flagged up as a problem gambler they also never verified me and after i depsoited £541 i was to upload documents

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4 Responses

ThePOGG
December 13, 2019

Hi monksmoss19 - welcome to ThePOGG.com!

Unfortunately there is nothing we can do for you in this instance. Complaints relating to whether or not an operator should have allowed you to play are reserved to the UKGC to manage. All we can suggest is that you contact the regulator to review your issue.

Sorry we could not be of more help.

ThePOGG

monksmoss19
December 16, 2019

But there system failed as they allpwed me to create another account and never verified myself and all along the took £541 in less than 2hours

monksmoss19
December 16, 2019

I was told to put complaint on here as they have failed as a company so dont tell me that you cant help bscause other complaints on here you have helped them regarding this as deposits shoukd be funded back as even trada casino stated i had multiple accounts so no deposits should of been taken as they never verified me when i set up i couldnt withdraw becase of this

ThePOGG
December 16, 2019

Hi monksmoss19,

The rules for UK players have changed. Operators are not required to engage with ADRs regarding this type of matter. You need to take your complaint to the Gambling Commission as previously directed.

Thanks,

ThePOGG

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Agreement

monksmoss19 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Trada
  • Isle of Man Gambling Supervision Commission
  • United Kingdom Gambling Commission
  • TradaGames (Isle of Man) Limited

December 13, 2019

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.