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Tradition – Withdrawal Reduction

Ruling

Found for the Casino - This player has received the maximum payout from the bonus that they accepted that they are entitled to.

Read our Tradition Casino Review.

Player's Complaint

I requested an $800 withdrawal and they approved me for $100. I read the terms and conditions of the bonus I played. I did not go over my max cashout. I did not play any games which were not allowed. I went through the correct process in getting my account validated. They have no right to take that from me. I have the bonus terms and conditions so if they changed it because I won, I'll be able to prove it. Please help me or guide me in taking the next right step. My account manager for the casino is [EDIT]. I emailed her regarding the error, but no response as of yet. Its been about 7 hours since I realized what they did.

Read the casino review

4 Responses

ThePOGG
Jun 08, 2020

Hi dimorrich - welcome to ThePOGG.com!

With the greatest of respect you need to give the operator a reasonable amount of time to resolve this issue internally before seeking the intervention of a 3rd party dispute mediation service. If you are still experiencing issues on Friday the 19th of June let us know and I'll contact the operator on your behalf.

Thanks,

ThePOGG

ThePOGG
Jun 19, 2020

Hi dimorrich,

Are you still experiencing issues?

Thanks,

ThePOGG

dimorrich
Jun 20, 2020

Yes, I spoke with my account manager and I cannot believe what is being said about the promo. Every promotion Tradition Casino has shows a minimum of $3500 max cashout. Yet, I deposit $25 and confirm that the max cashout is 10x my deposit plus bonus. I received $194 bonus money with a 35x playthrough.Which means I had a $2,190 max cashout. After completing my playthrough, I requested an $800 withdrawal. They are saying that it was only 10x my deposit. And the $194 isn't subtracted from my $800, but rather from the $250 max cashout they now said that I had. That is wrong! So it would've been $56 as my max cashout and I guess I'm supposed to be thankful to them for giving me $100?? They are just making up things as they go along. No promo they've ever shown had a max cashout as 10x your deposit. With a 35x playthrough?? I even think I did a 60x playthrough because it took me 5 days to get through it. Now they have no promos available to me so I can't even look at any terms and conditions on anything. Its obvious why? [EDIT] I am so upset. Is there anything you can do? I have the terms and conditions. I took a screenshot and I believe I have a copy of a conversation between me and a live rep confirming my max cashout as $2,190. I have the proof, but they won't listen. They aren't even abidding by the terms and conditions after making up new ones.

ThePOGG
Jun 23, 2020

Hi dimorrich,

Unfortunately there is nothing we can do to help you. Please refer to the Tradition Casino terms and conditions:

"4.11. A bonus equal to or greater than 200% that has been claimed with any deposit, will be subject to a max cashout of 10x the deposit amount."

Your bonus was larger than 200% so your maximum allowed withdrawal was always going to be $250 (10x your deposit).

With regard to removing the bonus from the maximum win, rather than before hand, we would agree that this is a predatory practice, but the group you have played with is well known for such practices are are not going to change because we contact them.

Sorry we cannot be of further help,

ThePOGG

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Agreement

dimorrich consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Tradition
  • Curacao eGaming
  • Cyberrock Entertainment NV

June 8, 2020

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.

Disclaimer:

The above information is what we believe to be the the legal status of online gambling, however information on this topic is limited and hard to find. We accept no liability for any errors or ommissions. It is the reader’s responsibility to ensure that they know the legality of online gambling in their country before engaging with any online gambling service.