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Turbico - funds confiscated

Ruling

Found for the Casino - This player has deposited via a payment method owned by someone else in breach of operator terms and conditions.

Read our Turbico Casino Review.

Player's Complaint

Hi there. My account was disabled yesterday and my funds of over $34,000NZD confiscated. This was my first deposit and I used skrill to deposit. Beforehand id put money in my partners account to grab me a paysafecard while he was out but he forgot and felt bad he forgot he transferred it out if his bank account into our skrill, so he didnt have to go out and find a store etc... I say OUR account because in my mind its our account. We have been together almost 10 years and have 3 kids together. Live together. Have shared assetts. When i used the skrill account i overlooked the fact that it is in his name. It can only be in 1 name. 1 phone number etc. And if im honest even then i automatically didnt feel like those type of terms applied to me simply because im not illegally stealing from anyone. Im certainly not laundering any money. And it was my 20 dollars.. My 20 dollars that he didnt buy my paysafecard with so in turn put it on the skrill. I really never could have thought about what a huge problem this would be. I have deposited via skrill on a few other casinos and more then once and it was never flagged or brung to my attention that i was doing anything wrong. I wasnt trying to deceive the casino. I definately had no malicious intent when i made tge deposit. I was unaware of my mistake so much so that i continued to submit all documents verifying who i am. My licence. Proof of address. Government document just as extra precaution of proof and then continued to play. Another thing which in my mind is worth noting After depositing i didnt receive my bonus so i enquired and this was due to depositing via skrill and no bonus is applied .. In which case, then why wasnt it brung up at that point... I just really feel like it all is just a huge misunderstanding. That would have been easy to sort out if the sum of money wasnt such a large amount. Even the transcript of the conversation that ensued after i realized my account was diasbled still hasnt arrived conveniently. But i will provide anything and everything needed to resolve this.. Many thanks in advance.. Your services are very very much appreciated

Read the casino review

1 Responses

ThePOGG
April 1, 2021

Hi mccutie - welcome to ThePOGG.com!

Please ensure you have read our Complaint Guidance to ensure that fully you understand how our complaint management process functions.

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

Sadly there is nothing we can do to assist you in this instance. Turbico Casino carry the following term:

"The Company does not accept third party payments. You must make deposits only from a bank account, bank cards, e-wallets or other payment methods that are registered in your own name. If we determine during the security checks that you have violated this condition, your winnings will be confiscated and the original deposit will be returned to the owner of the payment account."

If you have deposited via a payment method that is not in your name the operator are within their rights to void activity after this point.

Sorry we could not be of further help.

ThePOGG

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Agreement

McCutie consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

April 1, 2021

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.