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Turbo - lost too much

Ruling

Found for the Casino - This player is unhappy that they did not win. Unfortunately there losses are not significant enough to draw conclusions about the fairness of the games.

Read our Turbo Casino Review.

Player's Complaint

i made wo depostito s first 650 euro and week later 575 euro i playes on starburst alowha guns end roses Dracula nothing did what i tried ive mailed turbo and the said bad luck this has nothibg to do with bad luck i want a solution 1250 euro lost with any chance but they want give me money back i want money back because those games are set and Always the answer , and karamba also spinia also

Read the casino review

1 Responses

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ThePOGG
June 14, 2019

Hi johannes - welcome to ThePOGG.com!

As we are the ADR for the Lux Entertainment Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

If I'm understanding your complaint correctly you feel that you have lost an unreasonable amount on the games that you specify and are requesting a refund on this basis?

The games you've chosen are all slots games and as such are what is called "high variance". This means that players will experience rare big wins and extended periods of losses. Unless you have millions of spins worth of data it would not be possible to demonstrate that your losses are anything other than normal.

Thanks,

ThePOGG

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Agreement

Johannes consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Turbo
  • Malta Gaming Authority
  • Lux Entertainment Ltd

June 14, 2019

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