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Twin Casino - Excessive Verification

Ruling

Declined - This player has chosen to engage in aggressive and abusive behaviour. This service is not here to serve as a lightning rod for unhappy players to vent their frustrations.

Read our Twin Casino Review.

Player's Complaint

They are [EDIT] withholding my money from me.

They originally asked for my ID, bank statement and card which was all they said they needed to verify my account. Then when they verified them and it came time to process my withdrawal they made another request.

They asked for a selfie of me holding my ID which I sent 3 times before they finally accepted it. Then they asked for a selfie of me holding my bank stat5ement which I had to send another 3 of before they accepted. Both times telling me it would be the last thing they requested.

Then they requested another proof of address!!! Absolutely absurd and excessive and they have lied to me.

I provided them 1 proof of address document which was my official enrolment at my local doctors which they rejected for no reason. I then sent them another proof of address which is my official government issued car document which they rejected as well!!!

They clearly have no intention of paying me my withdrawal and are breaking their regulator's rules for excessive verification!!!

I'm certain this is racist as well all because I wasn't born in Ireland. Please help fix this and make them pay.

Read the casino review

3 Responses

User icon
thepogg
March 24, 2022

Hi QWASDJMLKCVSXN,

If you need to provide proof of address, contact your banking provider and ask them to post a bank statement to you. Then submit this to the operator.

Once you have done this let us know.

Thanks,

ThePOGG

User icon
QWASDJMLKCVSXN
March 28, 2022

Is that a joke? Did you actually read what I said? I have already given them my bank statement ages ago. They verified it.

Please do your job properly and don't waste my time by not reading what I said and asking me to do things I've already done.

I expect you to take this seriously and fix this now.

User icon
thepogg
March 29, 2022

Hi QWASDJMLKCVSXN,

We have no official role with Twin Casino. Your attitude is unacceptable to this service. Due to this and other concerns we have about the activity of your accout we will be declining to take any involvement in this case.

No further comments will be approved on this thread.

ThePOGG

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Agreement

QWASDJMLKCVSXN consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Twin
  • Malta Gaming Authority
  • Oring Ltd.

March 24, 2022

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