Twin Casino - Source of Wealth

Ruling

Found for the Player - Despite our repeated efforts to contact Twin Casino to discuss this issue we have received no response whatsoever from the operator.

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Player's Complaint

After a few past unfair scrutiny’s I’ve had to face with Twin this one takes the cake. Recently tried to withdrawal a $1,000 dollars. It took a few days I decided to take money back cancel withdrawal and made it to $2,000 dollars. This time I was gonna take my money. A few days passed. Withdrawal was still pending. So I reached out to the chat. They provided me with a list of options I could choose from to provide proof of where I get my money from to gamble with??? First of all this is a massive Overreach. If there so concerned with that they should do it before they accept my money. Anyways I haven’t worked in the oilfield in months. I didn’t have paystubs to provide. But one of there options was gambling winnings as a source. GREAT. I reminded fed them that a week prior they had paid me out $4,000.00 dollars. They wanted proof that THEY PAID ME??? So I gave them a screenshot of the email that confirmed the 4,000 dollar etransfer. Nope they said. We need a PDF (keep in mind they know I’m trying to provide proof that they (Twin) paid out gambling winnings to justify my playing later and winning $2,000 dollars). So I figure out how to create my own PDF of April 14th 2022 showing the $4,000 dollars they gave me. I sent it to them. That must be it right??? Nope there was some things I understood like my name wasn’t on the account page I sent. I could wait to get my month end E statement which is available in PDF but before I could relay that to them. They also cited….THAT IT HAD TO COME FROM A DIFFERENT CASINO!! [EDIT] Especially when they knew before my intention was to prove they paid me out money I used to gamble with later on.

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