Two Up – declining VIP $45,000 win by deceitfully applying a max cash out
Found for the Player - Two Up Casino has added a bonus this player explicitly requested not to receive then enforced terms the player could not have been aware of.
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I am seeking your assistance with the unfair declining of a payout by Two Up Casino to one of their VIPs.
I would be incredibly grateful for your help and truly appreciate you getting involved in the unfortunate instance where casinos have behaved in unscrupulous manners.
I believe Two Up has manipulated my account and options in an attempt to avoid paying out my winnings. My complaint however is largely based on their most recent unscrupulous act of declining $45,000 payout by claiming I was playing with a free chip that had a max cash out when there is absolutely no evidence to support this.
I believe they either a) deceived me by adding a free chip to my account against my strict instructions never to do so and manipulating me into thinking I was playing with my weekly cashback or b) making false allegations that I was playing with a free chip after the fact so they can enforce the maximum cash out rule and limit my payout to $2,500. There is absolutely no evidence to support any of the claims they’re making, only that they’re going to extreme lengths to minimise any winnings they payouts that they’re being manipulative, deceitful, making claims which are outright lies and even contradicting their own terms
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