UK Casino Club - Haven't recived my winnings
Unresolved - UK Casino Club claim that more than two accounts have been set up at the same location, though they would not provide the supporting evidence that is standard practice when disputes have arisen at other eCorga regulated casino.
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My wife has got the gift card from UK Casino Club by the post,what she have used. On the next day I got same gift card just on my name and with different amount, I did signed up to and have won £400 what I requested to be delivered by post and by courier what should cost me £30. On the next day i was trying to log in to my account,but it was blocked. Obviously i was worried about my money i registered again from same pc and had the chat online to see if everything is fine,the girl in the chat said everything is fine and i just need to be sending the identity proof,what i have been requested after few days. I have sent all the proof what they asked and been waiting for my check to arrive. After the week i received the e-mail from risk management group saying i am not entitled to it and it is necessary in order to reduce the casino's exposure to online losses. So far i have only received 2 e-mails from them and they are not responding to me.The second e-mail is saying i have been using my wife's account but i have been using mine as i registered from different pc and my wife from her pc.
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