Poker 770 - Unfair treatment by Poker770
Poker770 responded quickly to our communication and to all appearances have resolved the issue with the the player despite disagreement over the method of payment.
I opened an account with Poker770.com by the username of [DELETED].
I have made a deposit by Neteller and made a withdrawal back to Neteller too, but the casino requested for ID document and utility bill in order to validate my account, however, after I sent my Identity Card and accepted by them, they switched my Neteller withdrawal to wire transfer. As I have to bear for currency exchange losses and service charges for wire transfer charged by my bank, I request them to transfer the withdrawal back to my Neteller account, but they insisted that they will only wire transfer my withdrawal due to security reasons, I ask them what is the security reason about and will my future withdrawal will also make through wire transfer, they said they cannot inform me the security reason and also they can't guaranteed that my future Neteller withdrawal will not switched again.
As their standard period for Neteller withdrawal is only within 96 hours, my withdrawal has been pending since 11/02/13 because of this issue.
I would appreciate if you could kindly help me to resolve this problem.
Their website address is hxxp://www.poker770.com/en.
Thank you for your kind assistance.
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