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Unibet - 3rd party card deposits


Declined - This player has already played down their balance. We cannot assist you if you contact us after you have played and lost your funds.

Read our Unibet Casino Review.

Player's Complaint

Opened an account with Unibet, verified electronically. Made 99 deposits. 2 of these were from my PayPal account, 97 were from 2 debit cards belonging to my partner. We have different addressss.

Made 2 withdrawals £650 each. Both of these were paid to partners card. Then won and tried to withdraw £3,600 tried to withdraw several different ways all of which were refused. Ended up spending the money.

I understand casinos are supposed to kyc? I find it extremely difficult to believe that 97 deposits from a card not registered to myself was noticed. Both Ladbrokes and William hill would not allow me to deposit using her card.

Unibet have closed my account, I have followed their complaints process which is 1 email and get 1 email dismissing complaint.

I believe that deposits made from partners card should be returned. Unibet have in the past refunded deposits to a player who used his dads card. This complaint and outcome is visible to the general public on university forum. I believe this should set precedents. I do not understand how one player can be refunded for the same complaint but another is refused.

Read the casino review

1 Responses

User icon
July 12, 2020

Hi trouble701,

If you have already played with and lost your balance, there is nothing we can do to help you.



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trouble701 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Unibet
  • Malta Gaming Authority
  • Platinum Gaming Limited

July 12, 2020

United Kingdom country flag

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.