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Unibet - Failure Social Responsibility


Declined - Complaints related to whether UK players should have been prevented from accessing gambling services are reserved to the management of the UKGC.

Read our Unibet Review.

Player's Complaint

I opened an account with unibet and made my first deposit on the 4/2 of £10, from the 4/2 - 10/2 i made 6 deposits ranging from £10 - £150.

On the 11/2 I was triggered and also had access to a lot of money (borrowed money), and made a deposit of £500, including this deposit, i made 27 deposits within 24 hours totalling £27,920.

I am aware i have a responsibility for my actions and i should have taken steps to prevent this happening, however since opening my account with unibet they have not sent any emails or given any information in regards to tools to help preventing gambling harm.

I also feel they have failed me with their social responsibilty, the stakes started off from £2 spins upto £75-£100 a spin, displaying erratic behaviour and i was online for over 12 hours straight without a break and i had no customer interaction whatsoever, apart from when i contacted customer service about a withdrawal and then they did not talk about responsible gambling.

I am a 20 year old student and feel with my age, i would be in the vulnerable category?

With the amount of deposits and the value of the deposits stArting at £500 ,

Going to £800 then £1000 then £1500 and then £2000, i feel unibet should have done something or have something in place to stop deposits whilst they interact with their customer.

I have not requested all of my deposits back, as it was my choice to initially deposit, however i feel if unibet acted in a socially responsible way, the amount i deposited would not have been so much. Even if they just sent an email or interaction to break the cycle i was in whilst gambling.

Read the casino review

1 Responses

User icon
March 6, 2021

Hi staffs - welcome to!

Unfortunately there is nothing we can do to help you in this instance. The UKGC reserve management of this type of complaint issue to their own team. All we could do is suggest you contact the regulator.

You may find our free Responsible Gambling app BetBlocker useful. It allows users to restrict their internet capable devices from accessing over 12k gambling operator websites for between 24 hours and 5 years.

Sorry we could not be of more help!


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staffs consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Unibet
  • Malta Gaming Authority
  • Platinum Gaming Limited

March 6, 2021

United Kingdom country flag

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.