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Unibet - Help solve the problem

Ruling

Found for the Casino - Unibet have provided sufficient evidence to demonstrate that this account has breached the terms of use in a non-redeemable fashion.

Read our Unibet Casino Review.

Player's Complaint

Hello. I suspect the Unibet Casino are scams. I 'm trying to withdraw my funds from January 12. I sent them more than 10 different documents. Each time they found a reason to refuse to accept the document.

After two months of checks and inquiries, they blocked my account. Nothing was explained to me. Support is not responding to me right now. They have to provide proofs if they think I broke their rules. It is honest.

I note that I have fulfilled all the requirements of the casino, I have answered every request. Nor did I break the rules during the game. So I 'm sure blocking my account is a violation of my rights. I demand from the casino withdraw my funds. They may not open my account because I don 't want to deal with them anymore. They are obliged to return my funds in the amount of 1300 euros. Thanks

Read the casino review

4 Responses

User icon
ThePOGG
April 7, 2020

Hi dunecpavel644 - welcome to ThePOGG.com!

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

User icon
ThePOGG
April 10, 2020

Hi dunecpavel644,

Can you please forward the documentation you have submitted to Unibet to [email protected]?

Thanks,

ThePOGG

User icon
dunecpavel644
April 15, 2020

Hello, I sent the documents to the email address you specified. They are enclosed in an emails that I sent to the casino for verification.

User icon
ThePOGG
May 5, 2020

Unibet have provided sufficient evidence to demonstrate that this account has breached the terms of use in a non-redeemable fashion. As such we will take no further part in the representation of this player's claim.

No further posts will be approved on this thread.

ThePOGG

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Agreement

dunecpavel644 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Unibet
  • Malta Gaming Authority
  • Platinum Gaming Limited

April 7, 2020

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The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.