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Unibet - is not verifying my account

Ruling

Found for the Player - Unibet and the Kindred group of operators has decided that they will no longer cooperate with the management of complaints submitted to this service.

Read our Unibet Casino Review.

Player's Complaint

Hi, I am going through a nightmare verification process with Unibet. I signed up to their casino website, deposited 100 GBP and got bonus of 200. I turned it into 2550 after playing both slots and blackjack. I was asked to send my ID and bank statement. I sent it straight away. I was then asked to send a driving licence or passport which I've sent. Then they came back saying they needed a second proof of address. I sent them my Lloyds one but this was not the end. Now they are asking for selfie with my bank statement and my ID. Is it possible to check with them on my account. This is very dodgy verification. I hold accounts in at least 4 other bookies such as Paddy, Ladbrokes, Bet365 and have never experienced such a horrific verification

Read the casino review

3 Responses

User icon
ThePOGG
January 9, 2019

Hi kosinny8 - welcome to ThePOGG.com!

Unfortunately there isn't anything we can do to help you in this situation. While I understand your frustration, this verification requirements (selfies) is fairly common and a legitimate strategy where the operator has concerns that the person named on the account is not the person actually operating the account. Ultimately this is a minor inconvenience to the player and we would not ask an operator to set aside a legitimate anti-fraud strategy.

Sorry we could not be of more help,

ThePOGG

User icon
Kosinny8
January 18, 2019

Hello again, I certified documents as Unibet requested and sent them over 7 days ago. Today I decided to contact them to see why is the verification taking too long. A few minutes later they came back with the below email. This is extremely unfair to close my account. They asked me to send so many documents and I also ended up paying to certify my documents. They have confiscated my winnings and returned my deposit of 100. Can you please check, I will be very grateful Dear [EDIT], Thank you for contacting Unibet Support. I am sorry, your account has been closed and your deposit refunded via your normal payment method. Apologies for any disappointment this may have caused, however as per our Terms and Conditions we can close an account at any time at our discretion. Please do not hesitate to contact me if I can be of any further assistance. Kind regards, [EDIT]

User icon
ThePOGG
February 1, 2019

Hi Kosinny8, Sadly, Unibet have informed us that they will no longer assist players via ThePOGG.com's dispute mediation service. As such we cannot assist you with this issue. All I can suggest you do at this juncture is take your complaint to Unibet's ADR, eCOGRA. Sorry we could not be of further help! ThePOGG

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Agreement

Kosinny8 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Unibet
  • Malta Gaming Authority
  • Platinum Gaming Limited

January 9, 2019

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