Unibet - is not verifying my account
Ruling
Found for the Player - Unibet and the Kindred group of operators has decided that they will no longer cooperate with the management of complaints submitted to this service.
Read our Unibet Casino Review.
Player's Complaint
Hi, I am going through a nightmare verification process with Unibet. I signed up to their casino website, deposited 100 GBP and got bonus of 200. I turned it into 2550 after playing both slots and blackjack. I was asked to send my ID and bank statement. I sent it straight away. I was then asked to send a driving licence or passport which I've sent. Then they came back saying they needed a second proof of address. I sent them my Lloyds one but this was not the end. Now they are asking for selfie with my bank statement and my ID. Is it possible to check with them on my account. This is very dodgy verification. I hold accounts in at least 4 other bookies such as Paddy, Ladbrokes, Bet365 and have never experienced such a horrific verification
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Hi kosinny8 - welcome to ThePOGG.com!
Unfortunately there isn't anything we can do to help you in this situation. While I understand your frustration, this verification requirements (selfies) is fairly common and a legitimate strategy where the operator has concerns that the person named on the account is not the person actually operating the account. Ultimately this is a minor inconvenience to the player and we would not ask an operator to set aside a legitimate anti-fraud strategy.
Sorry we could not be of more help,
ThePOGG