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Unibet - My withdrawal has taken long

Ruling

Unresolved - Unibet have responded to this complaint stating that they do not believe the ID submitted to be genuine but have failed to provide any details regarding their specific issues with the submitted ID. I have reviewed the ID that the player has passed to us and - presuming that these are the same documents submitted to Unibet - while I do have some concerns these aren't significant enough that I'd be comfortable ruling against the player. As such this complaint will be marked as 'Unresolved'.

We can only recommend that the player contacts Unibet's appointed ADR service eCOGRA as they're a UK resident.

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Player's Complaint

I made a withdrawal from unibet over a week ago and I still haven't been paid, even though I've sent them all the documents they've asked me for.

Read the casino review

4 Responses

User icon
ThePOGG
October 29, 2015

Hi Apolisti221 - welcome to ThePOGG.com!

Before I can do anything to help you I need you to provide me with your username and email address at Unibet and the amount of the withdrawal.

Thanks,

ThePOGG

User icon
ThePOGG
November 2, 2015

Hi Apolisti221,

I spoke with Unibet at the end of last week and they've informed me that there's still documentation that they require from you and that they have communicated this information to you.

Can you confirm this?

Thanks,

ThePOGG

User icon
ThePOGG
November 4, 2015

Hi Apolisti221,

Thank you for confirming that you have received this request from Unibet. Have you submitted the documentation that's been requested? If you have you had any other communication with the casino?

Thank,

ThePOGG

User icon
ThePOGG
November 9, 2015

Hi Apolisti221,

Can you forward the email you sent to Unibet with your ID attached to [email protected]?

Thanks,

ThePOGG

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Agreement

Apolisti221 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

October 29, 2015

United Kingdom country flag

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.