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Unibet - Self Exclusion

Ruling

Declined - Complaints related to whether UK players should have been prevented from accessing gambling services are reserved to the management of the UKGC.

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Player's Complaint

Hi,

I was wondering if you can help?

I self excluded from 32Red which is now part of the Kindred Group in 2010 using a permanent self exclusion due to severe gambling problems and had this noted on my account.

Over the last few months i opened a new account at Unibet and as i understand both 32Red and Unibet are part of the same group, KindRed.

Is it reasonable to say that since both these companies are part of the same group they should be using the same self exclusion policy/lists and not allowing players who have self excluded from one of their sister companies to then open an account and deposit and play on another?

I was hoping to hear your comments on this?

Read the casino review

3 Responses

User icon
ThePOGG
June 25, 2020

Hi bostik999 - welcome to ThePOGG.com!

Unfortunately there is nothing we can do to help you in this instance. The UKGC reserve management of this type of complaint issue to their own team. All we could do is suggest you contact the regulator.

You may find our free Responsible Gambling app BetBlocker useful. It allows users to restrict their internet capable devices from accessing over 12k gambling operator websites for between 24 hours and 5 years.

Sorry we could not be of more help!

ThePOGG

User icon
bostik999
June 25, 2020

Thank you very much for your reply.

Speaking hypothetically and using your knowledge, do the casino's who are within the same group normally close an account if they detect a self exclusion from one of their sister sites?

I've read some of the stories on the site of customers success and others not so much in getting deposits refunded.

Thank you for your help.

User icon
ThePOGG
June 26, 2020

Hi bostik999.

There isn't a straightforward answer to that. Yes self-exclusions apply to all properties on the license, but it depends on a lot of different factors.

ThePOGG

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Agreement

bostik999 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Unibet
  • Malta Gaming Authority
  • Platinum Gaming Limited

June 25, 2020

United Kingdom country flag

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.