ThePogg logo unclaimed offers
Turn geolocation on
Locale settings

Currently viewing:

English in United Kingdom

ThePOGG.com – your source for reliable information about online gambling.


  • Over 2k complaints managed and $2 million returned to players.
  • The largest collection of detailed casino reviews available online.
  • Bonus value reports to tell you how bonuses really compare.
  • Detailed game guides to help you learn to play.

I certify that I am over 18 years of age and I have read and agreed to the:

We respect your privacy and won't share your email address.
[X] Close this form and return to site

Uptown Aces – Cancelled withdrawal because promotion was used while pending

Ruling

Found for the Player - This group of operators will void a valid win if you claim another bonus while the withdrawal is pending. This policy is nothing more than a player trap.

Read our Uptown Aces Casino Review.

Player's Complaint

I deposited at uptown aces. Actually made a few consecutive deposits without winning anything or attempting cashout. Then I win enough to cash out $410 and left like $50 bucks or so in to play. Lost that and redeemed a $20 manager loyalty bonus that was placed in my coupon section .lost that. Then I redeemed a free spins code that was sent to my email for deposited that deposited between aug.24th-aug31st. lost that . Then I redeemed a free spins trial for a game..lost that. Now I understand that I redeemed multiple free bonuses in a row. What I dont get is why they wanna void my winnings which I made and a withdrawal I requested PRIOR to redeeming any free bonuses. Plus they enticed me with these offers placing them in my coupon section and sending me an email. My withdrawal winnings were completely and entirely separate from any bonuses I used thereafter. That's like saying that I should receive all my money from past no bonus deposits that I lost on because I won money with a free bonus they gave me. Sounds stupid right? Why would they give me money I lost fair and square just because I won with a free bonus. Just like it's stupid to withhold my money that I won fair and square with my own money and requested withdrawal before I played with any bonuses. I want my money back at the very least from that deposit I made if not all of them I made that week. The lady tried to entice me saying I have cashback available if I would like to try my luck again. Can you Believe that? So now it's ok for me to redeem cashback since I have no withdrawal pending even though I just admitted to doing more than 1 in a row after my withdrawal request. They were not only offering but SUGGESTING I use another. I'm livid. Please help me... Thank you

I wanted to point out that In line 7 of uptown aces bonus terms and conditions, the wording used states "Players with one or more pending withdrawals currently in their account are not eligible to RECEIVE any bonuses, promotional or otherwise, until such withdrawals are either processed or cancelled". Now the reason given me was that I redeemed an offer for 50 free spins that was sent to me by email. Line 8 of the t

Read the casino review

1 Response

ThePOGG
Aug 28, 2020

Hi elferg - welcome to ThePOGG.com!

Sadly there is nothing we can do to assist you with this matter. While we agree that using a subsequent violation to void a withdrawal that was already placed is entirely unfair, we have discussed this issue with this group of operators previously and they will not change their position.

Sorry we cannot be of further help.

ThePOGG

Leave a Reply

You must be logged in to post a comment.

Agreement

elferg consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Uptown Aces
  • Deckmedia N.V.

August 27, 2020

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.

Disclaimer:

The above information is what we believe to be the the legal status of online gambling, however information on this topic is limited and hard to find. We accept no liability for any errors or ommissions. It is the reader’s responsibility to ensure that they know the legality of online gambling in their country before engaging with any online gambling service.