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Uptown Aces – non-payment

Ruling

Resolved - Uptown Aces Casino has informed us that htis player has been paid. The player is non-responsive to our requests for updates so we assume they have received their funds.

Read our Uptown Aces Casino Review.

Player's Complaint

Hello, since July 19 I have been verified at UpTownAces casino. I sent a photo of my foreign passport, a bank statement, and a selfie with a passport. On August 1, I received a reply that I had not passed the verification. The casino did not request additional documents. My money $187.5 stayed at the casino. The casino do not answer me. My letters are ignored. I don 't understand what 's going on. Please take care of it.

Read the casino review

5 Responses

ThePOGG
Sep 10, 2019

Hi foam - welcome to ThePOGG.com!

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

ThePOGG
Oct 11, 2019

Hi foam,

I've spoken to Uptown Aces, they inform us that your account is now open and you are free to withdraw your funds. Can you please place a withdrawal and inform us when you receive payment?

Thanks,

ThePOGG

ThePOGG
Oct 21, 2019

Hi foam,

Have you received your funds?

Thanks,

ThePOGG

ThePOGG
Oct 29, 2019

Hi foam,

I'm following-up on the above?

Thanks,

ThePOGG

ThePOGG
Nov 05, 2019

Hi foam,

If we haven't heard from you by Friday the 15th of November I'll assume you have received your funds and close this complaint.

Thanks,

ThePOGG

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Agreement

foam consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Uptown Aces
  • Deckmedia N.V.

September 8, 2019

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.

Disclaimer:

The above information is what we believe to be the the legal status of online gambling, however information on this topic is limited and hard to find. We accept no liability for any errors or ommissions. It is the reader’s responsibility to ensure that they know the legality of online gambling in their country before engaging with any online gambling service.