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Uptown Aces – Took 400.00 out of my account and wouldn’t put back called it a technical issue.

Ruling

Resolved - Both Uptown Aces Casino and the submitting complainant have confirmed that this issue has been resolved.

Read our Uptown Aces Casino Review.

Player's Complaint

I had a400.00 balance. I closed out of game took a phone call went back to play and my balance was 31 cent. I hit chat asking where my funds were And she said it was a technical issue with the coupon but I'd been playing 3 hrs it was the coupon and all she could do is offer me a 100 free spins. Well that's what I started with 13.00 off of 100 spins and I got lucky. And I was at or about to the bet level to cash out.i asked for 350.00 on chat but if accuracy it was 400 or over. I have a screen shot of [EDIT] telling it was a technical issue. Because that's all she was offering the same coupon is just worked my win on which was a valid coupon lovely weekend bonus with deposit on Fri or sat. I won 30.00 that was quick to be ate up with no wins I would like my money back on my Acct or a bitcoin pay out. I have the screen shot of [EDIT] informing me of a technical issue.

Read the casino review

4 Responses

ThePOGG
Apr 07, 2019

Hi unhappy-customer - welcome to ThePOGG.com!

Unfortunately you've chosen to play with a group that have a negative listing here. While we will look to contact the operator on your behalf the chances of a successful mediation are low.

Thanks,

ThePOGG

ThePOGG
Apr 16, 2019

Hi unhappy-customer,

I've spoken to an Uptown Aces rep and they inform me that this issue has been resolved. Can you confirm this?

Thanks,

ThePOGG

ThePOGG
Apr 23, 2019

Hi unhappy-customer,

I'm following-up on the above?

Thanks,

ThePOGG

ThePOGG
Apr 26, 2019

Hi unhappy-customer,

Thanks for your email and confirming this issue has been resolved.

ThePOGG

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unhappy-customer consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Uptown Aces
  • Deckmedia N.V.

April 6, 2019

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