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Uptown Aces – Took 400.00 out of my account and wouldn’t put back called it a technical issue.


Resolved - Both Uptown Aces Casino and the submitting complainant have confirmed that this issue has been resolved.

Read our Uptown Aces Casino Review.

Player's Complaint

I had a400.00 balance. I closed out of game took a phone call went back to play and my balance was 31 cent. I hit chat asking where my funds were And she said it was a technical issue with the coupon but I'd been playing 3 hrs it was the coupon and all she could do is offer me a 100 free spins. Well that's what I started with 13.00 off of 100 spins and I got lucky. And I was at or about to the bet level to cash out.i asked for 350.00 on chat but if accuracy it was 400 or over. I have a screen shot of [EDIT] telling it was a technical issue. Because that's all she was offering the same coupon is just worked my win on which was a valid coupon lovely weekend bonus with deposit on Fri or sat. I won 30.00 that was quick to be ate up with no wins I would like my money back on my Acct or a bitcoin pay out. I have the screen shot of [EDIT] informing me of a technical issue.

Read the casino review

4 Responses

Apr 07, 2019

Hi unhappy-customer - welcome to ThePOGG.com!

Unfortunately you've chosen to play with a group that have a negative listing here. While we will look to contact the operator on your behalf the chances of a successful mediation are low.



Apr 16, 2019

Hi unhappy-customer,

I've spoken to an Uptown Aces rep and they inform me that this issue has been resolved. Can you confirm this?



Apr 23, 2019

Hi unhappy-customer,

I'm following-up on the above?



Apr 26, 2019

Hi unhappy-customer,

Thanks for your email and confirming this issue has been resolved.


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unhappy-customer consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Uptown Aces
  • Deckmedia N.V.

April 6, 2019

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.


The above information is what we believe to be the the legal status of online gambling, however information on this topic is limited and hard to find. We accept no liability for any errors or ommissions. It is the reader’s responsibility to ensure that they know the legality of online gambling in their country before engaging with any online gambling service.