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Vanguard – Withdraw request not being fulfilled

Ruling

Resolved - Some issues related to transferring a payment to the player's bank account have been resolve and the player confirms that they have now received their payment from Vanguard casino.

Read our Vanguard Casino Review.

Player's Complaint

Okay yes I have been a player at Vanguard Casino for at least over a year now I have had four to five successful withdraws from the casino they have all my bank information on file and my ID and my credit cards have been validated okay and out of the Ford 2/5 withdraws I've had they been in the amount of 100 to $200 but as of this date May 3rd they have withheld my $500 withdrawal request now in the beginning of April I made the deposit and on that deposit I had no bonuses attached I won $200 from that$25 deposit now the money set in my account for a couple of weeks and I was waiting on my withdrawal I put in the withdrawal request mediately after I had won the $200 what is that in my Casino account for at least a week or so and so I reversed my withdraw and I played off of the $200 that I had already won now I took that 200 up to 500 when it got the 500 I stopped and I put in a withdrawal request on April 16th my account manager [EDIT] sent me an email saying that my withdrawal would be processed shortly and I would receive my funds well on the 18th of April I checked with chat support and they said that my would draw had been processed on the 18th of April and that it was sent well I have not received the funds I need to also add that in March I received a $100 withdrawal request but of my April winnings I have not received my funds if there is any legal assistance or help information you can give me so that I can solve this matter it would be duly appreciated thank you much [EDIT]

Read the casino review

5 Responses

ThePOGG
May 03, 2018

Hi Botkern - welcome to ThePOGG.com!

Before going any further I need to make you aware that Vanguard Casino are Blacklisted at this service and are part of a group that are routinely non-responsive to complaints submitted to us. The chances that we will be able to help you are very low. Nevertheless I will try to contact the operator and see what we can find out for you.

Thanks,

ThePOGG

ThePOGG
May 23, 2018

Hi Botkern,

I've managed to get hold of the operator and discussed your issue with them. They have apparently tried on 3 occasions so far to send your payment but the transaction is being rejected. They do indicate that this appears to be a problem at their end rather than yours and are trying to establish what it is. My understanding is that they will be trying again shortly.

I'll keep you informed as to what the situation is.

Thanks,

ThePOGG

ThePOGG
May 30, 2018

Hi Botkern,

Have you received your payment?

Thanks,

ThePOGG

Botkern
May 30, 2018

YES THANK YOU THE POGG FOR YOU HELP WITH MY WITHDRAW . WELL TODAY I DID RECEIVE MY PAYMENT FROM VANGUARD CASINO I AM SO PLEASED BECAUSE I LIKE PLAYING AT VANGUARD THEY WERE THE FIRST ONLINE CASINO THAT I TRUSTED IN MAKING A DEPOSIT WITH AND LIKE I STATED BEFORE I NEVER HAD A PROBLEM WITH A WITHDRAW THREW THEM ,I CAN SAY SOME TIME THE PROCESSING OF MY WITHDRAW CAN TAKE UP TO 2 WEEKS TO GET IT BUT IT DOES COME. I AM SO HAPPY THAT THEY FOLLOW THREW AND AGAIN VANGUARD CASINO WILL BE MY FIRST CHOICE FOR MY ONLINE CASINO. THANK YOU AS WELL THE POGG FOR YOUR WEB SITE IS A GOOD SITE FOR VALUED INFORMATION ABOUT ONLINE CASINO AND GAMBLING INFO AND SO FORTH . SIGNED R.KERN

ThePOGG
Jun 01, 2018

Hi Botkern,

Thanks for letting us know - it is appreciated!!

All the best,

ThePOGG

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The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.

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