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Vegas Amped - Winnings not paid

Ruling

Resolved - This player has confirmed that they have now received their funds from Vegas Amped Casino.

Read our Vegas Amped Casino Review.

Player's Complaint

I won USD 100 and they refuse to pay,and my account manager [EDIT] will not return my emails.They told me that it takes 2 to 18 business days and it has been 35 days total,and now I can't get no response from my account manager and live chat says I have to go through my account manager but she will not answer my emails at all her email address is: [email protected]

Read the casino review

4 Responses

ThePOGG
April 9, 2019

Hi ellisp48 - welcome to ThePOGG.com!

Unfortunately the group you have chosen to play with are both negatively listed here and inconsistent in their approach to managing complaints submitted to this service. While we will try to contact the operator on your behalf at the appropriate junctures, the chances of a successful mediation are low.

Thanks,

ThePOGG

ThePOGG
April 17, 2019

Hi ellisp48,

I've spoken to Vegas Amped and they've informed us that this issue has been resolved. Can you confirm receipt of your funds?

Thanks,

ThePOGG

Ellisp48
April 17, 2019

I have received my funds from Vegas amped casino thank you

ThePOGG
April 19, 2019

Hi Ellisp48,

Thanks for letting us know - it is appreciated!!

ThePOGG

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Agreement

Ellisp48 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Vegas Amped
  • Cyberrock Entertainment NV

April 9, 2019

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.