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Vegas Baby – delayed verification

Ruling

Resolved - Both the submitting complainant and Vegas Baby Casino have informed us that this issue has been resolved and the player has received their funds.

Read our Vegas Baby Casino Review.

Player's Complaint

Its been almost 2 weeks since submitting my verification documents.

I signed up through our affiliate link.

They keep saying it takes 48 hours. But still no response.

Totally upset here.

Read the casino review

5 Responses

ThePOGG
Oct 29, 2020

Hi speedysa - welcome back!

As we are the ADR for the One Click Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

Speedysa
Oct 29, 2020

I still have not recieved a response.

ThePOGG
Nov 08, 2020

Hi Speedysa,

Our understanding is that your withdrawal has been processed, though your account will remain closed. We would appreciate it if you could let us know when you receive your funds.

Thanks,

ThePOGG

Speedysa
Nov 08, 2020

Closed because they got a complaint. Seriously? Not recommended.

ThePOGG
Nov 12, 2020

Hi Speedysa,

We've managed multiple complaints against this group over the years and it is far from standard that accounts get closed at the end of the process. It seems safe to assume that there's something else that resulted in your account being closed.

Thanks,

ThePOGG

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Agreement

speedysa consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • VegasBaby
  • Gibraltar Gambling Commission
  • United Kingdom Gambling Commission
  • Nektan (Gibraltar) Limited

October 28, 2020

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.

Disclaimer:

The above information is what we believe to be the the legal status of online gambling, however information on this topic is limited and hard to find. We accept no liability for any errors or ommissions. It is the reader’s responsibility to ensure that they know the legality of online gambling in their country before engaging with any online gambling service.