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Vegas Baby - Delaying withdrawal

Ruling

Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolved their issue on their own.

Read our Vegas Baby Casino Review.

Player's Complaint

Hi i deposited a few times here, never any issues went to withdraw and all of a sudden my account was closed, then it was re opened and they asked for verification, i sent it all through which it was all verified successfully. I asked why my withdrawals were still pending 6 days later, they said there were doing extra checks, Its 6 days since, no update other than our team are working on this. No email updates or anything. When i ask daily in chat i just get told theres nothing they can do.

Read the casino review

6 Responses

User icon
thepogg
November 19, 2021

Hi Keyzer1983 - welcome to ThePOGG.com!

With the greatest of respect, you need to give the operator a reasonable amount of time to resolve this issue internally before seeking the intervention of a 3rd party dispute mediation service. If you are still experiencing issues on Friday the 27th of November let us know and I'll contact the operator on your behalf.

Thanks,

ThePOGG

User icon
Keyzer1983
November 19, 2021

Thank you after I told them I had contacted you they close my account and said they were processing my deposits back to my account. I'll give you posted it it arrives

User icon
thepogg
November 27, 2021

Hi Keyzer1983,

Are you still experiencing issues?

Thanks,

ThePOGG

User icon
thepogg
December 4, 2021

Hi Keyzer1983,

I'm following-up on the above?

Thanks,

ThePOGG

User icon
thepogg
December 11, 2021

Hi Keyzer1983,

If we haven't heard from you by Friday the 24th of December I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

User icon
thepogg
December 11, 2021

Hi Keyzer1983,

If we haven't heard from you by Friday the 24th of December I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

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Agreement

Keyzer1983 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Vegas Baby
  • United Kingdom Gambling Commission
  • Malta Gaming Authority
  • One Click Ltd

November 17, 2021

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