Vegas Baby - I want my money back
Ruling
Resolved - Both the submitting complainant and Vegas Baby Casino have informed us that this issue has been resolved and the player has received their funds.
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Player's Complaint
Hi,
I've told them that I don't get utility bills, that I have a gas card and a coin metre. I've also told them that my passport expired in June 2020, that I don't drive and that I don't have an ID card. It is a joke. It is farcical. I've seen many people online who say despite providing ALL the required documents, Vegas Baby refused to pay them. One person even said they were asked personal information about the payments on their statement. I'm sure if you were to investigate you will find that those individuals didn't receive their money. For the past three weeks during which time I contacted the POGG but didn't hear back, I have resorted to using certain tactics as a means of gathering material so that should I not receive payment I can use said material which, includes screenshots and emails from and to Vegas Baby, in the media. I have a very good relationship with The Sun and The Daily Mail. I will keep a record of this communication also, so it can be on record that I took the matter further. I will also now copy and send this message to Vegas Baby, so we can all know where we are.
Have a good day.
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Hi Drazil66,
Firstly - This service has not received any communications from this user account, nor the email address associated with, prior to this submission of this complaint.
Secondly - the documentation that you are being asked to provide is both standard and required by law to verify the identity of an account holder asking for a significant financial transaction.
If your passport has expired you can renew it. If you do not pay utility bills, you can request that your bank posts a statement to you. These are not insurmountable issues and you will need to provide the requested documentation before we would look to intervene in this matter.
Thanks,
ThePOGG