Vegas Baby - Withdrawal

Ruling

Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolved their issue on their own.

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Player's Complaint

Hi I joined Vegas baby on 7/1/22 I deposited £200 via trustly played for a few hours I won £1903 so I decided to cash out at the time once I asked for the withdrawal it said pending so which I thought was understandable I get an email a couple of days later saying I need to provide some documents to verify my account which I duly did then I was sent an email to send a source of wealth document which I did that was on the 19/1/22 I was told that I will get an update in 10days time I thought ok but today I logged in to my account the £1903 is in my account and the withdrawal has been declined I don’t if this company is just playing delaying tactics or what

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5 Responses

thepogg

February 1, 2022

Hi jimbob3007 - welcome to ThePOGG.com.

Withdrawals will not be approved until the verification process has concluded.

Please allow the operator to conclude the verification process. Once that is concluded we will review the issue.

Thanks,

ThePOGG

jimbob3007

February 13, 2022

I am still awaiting a response from Vegas baby they are now saying it’s going to take another 10days I requested a withdrawal on the 8th of jan it’s now the 13th of feb I am sure they need to do there verification but this is now taking the biscuit

thepogg

February 26, 2022

Hi jimbob3007,

Are you still experiencing issues?

Thanks,

ThePOGG

thepogg

March 5, 2022

Hi jimbobo3007,

I'm following-up on the above?

Thanks,

ThePOGG

thepogg

March 12, 2022

Hi jimbobo3007,

If we haven't heard from you by Friday the 25th of March I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG