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Vegas Baby - withdrawl/account issue

Ruling

Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolved their issue on their own.

Read our Vegas Baby Casino Review.

Player's Complaint

withrawls pending 11 plus days

sent info including proof of address / id/ bank statements/ paypal /wageslips

live chat support will not give any updates simply you will be contacted via email of which they do not give any timescale etc and no direct contact

Read the casino review

4 Responses

User icon
thepogg
November 13, 2021

Hi eden2018 - welcome back.

With the greatest of respect, you need to give the operator a reasonable amount of time to resolve this issue internally before seeking the intervention of a 3rd party dispute mediation service. If you are still experiencing issues on Friday the 27th of November let us know and I'll contact the operator on your behalf.

Thanks,

ThePOGG

User icon
thepogg
November 27, 2021

Hi eden2018,

Are you still experiencing issues?

Thanks,

ThePOGG

User icon
thepogg
December 4, 2021

Hi eden2018,

I'm following-up on the above?

Thanks,

ThePOGG

User icon
thepogg
December 11, 2021

Hi eden2018,

If we haven't heard from you by Friday the 24th of December I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

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Agreement

eden2018 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Vegas Baby
  • United Kingdom Gambling Commission
  • Malta Gaming Authority
  • One Click Ltd

November 12, 2021

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