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Vegas Baby - Withholding funds

Ruling

Resolved - Both the submitting complainant and Vegas Baby Casino have informed us that this issue has been resolved and the player has received their funds.

Read our Vegas Baby Casino Review.

Player's Complaint

Hi, I am having trouble receiving my winnings from Vegas Baby. I put in a withdrawal request and they said they needed my card details which I provided. I put in another withdrawal request on the 24th September and I have still not received my funds. I have messaged a number of times and all I get is they are following regulations and there is no time limit on how long it will take. This is affecting my health now, I was admitted to hospital last week with chest pains and I put it down to Vegas Baby.

Read the casino review

14 Responses

User icon
thepogg
October 16, 2021

Hi Durhamlad70 - welcome to ThePOGG.com!

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

User icon
thepogg
October 16, 2021

Hi Durhamlad70 - welcome to ThePOGG.com!

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

User icon
thepogg
October 20, 2021

Hi Durhamlad70,

The operator inform us that they are waiting on you providing bank statements for the period July-September 2021. Please provide this and let us know once you have done so.

Thanks,

ThePOGG

User icon
thepogg
October 30, 2021

Hi Durhamlad70,

Have you provided the requested statements?

Thanks,

ThePOGG

User icon
thepogg
November 7, 2021

Hi Durhamlad70,

I'm following-up on the above?

Thanks,

ThePOGG

User icon
thepogg
November 13, 2021

Hi Durhamlad70,

If we haven't heard from you by Friday the 27th of November I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

User icon
Durhamlad70
December 1, 2021

Hi, I haven't been receiving messages and issues have not been resolved

User icon
thepogg
December 1, 2021

Hi Durhamlad70,

Have you provided the requested bank statements?

ThePOGG

User icon
thepogg
December 11, 2021

Hi Durhamlad70,

I'm following-up on the above?

Thanks,

ThePOGG

User icon
Durhamlad70
December 23, 2021

Hi, they never asked for them when I tried to withdraw. They turned down withdrawal and said as soon as I sent in the card details would go through. They are justing changing the goalposts. It's sister site Casino Nile who are also unwilling to pay out asked for bank statements from June till August, which I sent. Then got back to me and said I had sent wrong months it should have been July to September. I sent in these statements, after a while they got back and said statements were no good, some were from a different year. This is utter rubbish, these sites clearly do not like to pay out winnings, it is unbelievable that they are allowed to operate.

User icon
Durhamlad70
December 23, 2021

Hi, they never asked for them when I tried to withdraw. They turned down withdrawal and said as soon as I sent in the card details would go through. They are justing changing the goalposts. It's sister site Casino Nile who are also unwilling to pay out asked for bank statements from June till August, which I sent. Then got back to me and said I had sent wrong months it should have been July to September. I sent in these statements, after a while they got back and said statements were no good, some were from a different year. This is utter rubbish, these sites clearly do not like to pay out winnings, it is unbelievable that they are allowed to operate.

User icon
thepogg
January 28, 2022

Hi Durhamlad70,

Our understanding is that your withdrawal should have been released. We would appreciate it if you could confirm when you receive your funds.

Thanks,

ThePOGG

User icon
Durhamlad70
January 28, 2022

Hi, yes I have received a message saying funds should ve clear in 3- 5 working days. I will inform you when funds are received.

Regards,

Durhamlad70

User icon
thepogg
February 5, 2022

Hi Durhamlad70,

Have you received your funds?

Thanks,

ThePOGG

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Agreement

Durhamlad70 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Vegas Baby
  • United Kingdom Gambling Commission
  • Malta Gaming Authority
  • One Click Ltd

October 15, 2021

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