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Hi jdavis63 - welcome to ThePOGG.com!

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

I made a mistake it was not $00 it was $2000.Sorry for the mistake

I went to the site now and they have disabled me.  So this means they have no intentions of paying me now at all.

I have tried to get this place to pay me my winnings and I keep getting excuses.  I was told that it was with the payment processor waiting to be paid and I am still waiting Please can you help me get this paid out.

Hi jdavis63,

I've spoken to the operator about this issue. They've confirmed that you're account has NOT been disabled and you should still have full access. If you're struggling to access your account please let me know.

Regarding your payments - Sun Palace and Vegas Casino Online are both owned by the same group. I believe you've received 2 out of your 3 payments from Sun Palace since submitting you complaint against them. The operator has acknowledged that they are experiencing some issues with the company that processes their payments for them, but they are working on getting your payments to you and I have no reason to believe you won't receive your funds. I will continue to check in with the operator regarding their progress and inform you accordingly.

Thanks,

ThePOGG

Thank you for your assistance.  I have not received any payments from the casino since I requested a withdrawl.  As I said before I won $2000 with no payments.  I won here before in March, 2016 and they was having problems with the processor, now they are saying the same only this time it took management until 2/8 to approve the payment.  Now it is with the payment processor waiting to be paid. We will see what happens now.

I chat with an Rep today and again more excuses.  I was told "We have just learned that the batch containing your ACH payment could not be processed due to a banking connection issue. We would like to replace your withdrawal immediately, for which we would like to offer two alternatives: - Check - ACH from a different provider (going out today).  I told them I had another checking account and then it changed to Perfect! So we'll upload your payment again in today's batch".  Finally I was told " Because your payment was already processed and all payments submitted in the failed batch are being included again today as priority.  Could you please help me solve this mess.

Hi jdavis63,

I'm following up with the operator a couple of times a week regarding this issue. While I will do whatever I can to help get this resolved, given that this relates to payment processor issues there is a limitation on how much we can realistically speed up the process.

I'll let you know as/when we have more information.

Thanks,

ThePOGG

This is unbelievable that they claim my withdrawl is being processed for payment.  This has been going on since February 8th and I am still waiting.  Please help me collect what's due me and I will not play here again.  I have been more than patient with these people and all I get is the same excuse.

Thanks for your assistance I have received all my winnings $2000.

Hi jdavis69,

That's great to hear. I'm glad we got this issue resolved for you!

Thanks for letting us know,

ThePOGG

After some significant payment delays Vegas Casino Online have managed to deliver this players payments in full.

I won $200 on 1/5 and requested a withdrawl of the winnings and I have waited to receive my winnings. I chat with Finance every other day and they keep telling me sorry for the delay but it is first in first out in paying winnings. It is hard enough to win and not be paid in a timely manner is even worse. I won with my deposit and no bonus and I meet all the requirements through security. I have all the chats printed out. Please help

Vegas Casino Online - Waiting for my Payout

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