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Vegas Hero - Funds

Ruling

Resolved - Vegas Hero Casino have informed us that this player has been paid. The player has been non-responsive to our requests for updates so we assume they are happy.

Read our Vegas Hero Casino Review.

Player's Complaint

I signed up with gamstop and my account was closed. I have been trying to withdraw the £1000 in my account. They kept telling me I need to resend the documents. Now they are saying they have all documents but keep saying they still waiting on the right department sorting it out. This have been going on for 6 months now

Read the casino review

4 Responses

ThePOGG
December 13, 2019

Hi gers303 - welcome to ThePOGG.com!

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

ThePOGG
December 20, 2019

Hi gers303,

I've spoken to Vegas Hero and my understanding is that your refund has now been processed. Could you confirm when you receive your funds?

Thanks,

ThePOGG

ThePOGG
December 29, 2019

Hi gers303,

I'm following-up on the above?

Thanks,

ThePOGG

ThePOGG
January 10, 2020

Hi gers303,

If we haven't heard from you by Friday the 17th of January I'll assume you no longer require our assistance with this issue and close this complaint.

Thanks,

ThePOGG

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Agreement

gers303 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Vegas Hero
  • Malta Gaming Authority
  • Curacao eGaming
  • United Kingdom Gambling Commission
  • Genesis Global Limited

December 13, 2019

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.