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Vegas Hero – not paid


Resolved - Both the submitting complainant and Vegas Hero Casino have informed us that this issue has been resolved and the player has received their funds.

Read our Vegas Hero Casino Review.

Player's Complaint

I withdrew £498 from Vegas Hero on 15/05/20 and they still haven't paid yet despite me sending them loads of ID.Can you please help as I feel this is too long to reasonably wait.

Read the casino review

5 Responses

Jun 30, 2020

Hi natdorn9 - welcome to ThePOGG.com!

I'll contact the operator and see what we can find out for you.



Jul 10, 2020

Hi natdorn9,

Vegas Hero have informed us that your withdrawal has been processed. Can you confirm receipt of your funds?



Jul 16, 2020

Hi natdorn9,

I'm following-up on the above?



Jul 21, 2020

Hi, this is sorted now. Thanks loads for your help!

Jul 23, 2020

Hi natdorn9,

Thanks for letting us know - it is appreciated!


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natdorn9 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Vegas Hero
  • Malta Gaming Authority
  • Curacao eGaming
  • United Kingdom Gambling Commission
  • Genesis Global Limited

June 29, 2020

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.


The above information is what we believe to be the the legal status of online gambling, however information on this topic is limited and hard to find. We accept no liability for any errors or ommissions. It is the reader’s responsibility to ensure that they know the legality of online gambling in their country before engaging with any online gambling service.