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Vegas Hero - won't pay

Ruling

Resolved - Some security concerns regarding this player's account have been resolved, the player has completed the verification process and Vegas Hero have now paid the outstanding balance.

Player's Complaint

I signed up to Vegas Hero over 2 months ago now and won £4298 on their welcome offer. The company then asked me to jump through a load of ridiculous hoops including getting notarised documents, sending selfies etc. I have provided everything they have asked for and they still won't pay. The last thing they requested was an online statement for the card provided, which I sent. They then asked me for the same thing again, which I sent again and asked what the issue was with it. That was on the 9th June, since then they have not responded and the money still hasn't been paid.

Read the casino review

4 Responses

ThePOGG
July 6, 2018

Hi andygoulding75 - welcome to ThePOGG.com!

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

ThePOGG
July 11, 2018

Hi andygoulding75,

I've spoken to the operator about this issue. They inform me that there were some security concerns about your account but these have now been cleared up and two of your withdrawals have already been paid and the final two should have been actioned yesterday. Can you confirm receipt of your funds?

Thanks,

ThePOGG

andygoulding75
July 13, 2018

The second set of withdrawals just hit my account, thanks a million for the help. Funny how the 'security concerns' evaporate when you get on their backs :)

Thanks again that's a weight off my mind.

ThePOGG
July 16, 2018

Hi andygoulding75,

Not a problem at all and thanks for letting us know - it is appreciated!!

ThePOGG

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Agreement

andygoulding75 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

July 6, 2018

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.