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Vegas Paradise – verfication and withdrawal problems

Ruling

Found for the Player - Vegas Paradise Casino have made clear statement that they will not cooperate in the management of complaints via our service.

Read our Vegas Paradise Casino Review.

Player's Complaint

hello,myself and [EDIT] recently played and won two lots of winnings of 1500 and 600 dollars new zealand currency,we were asked to submit photo identification and bank statements or utility bill,we have forwarded all the information asked for 6 times now and keep getting sent the same email back from [EDIT] who is the security dept at vegas casino pararadise saying that they have not recieved any emails from us,we used my account with vegas [EDIT] we also,myself and [EDIT] used her debit card to play online with her presant with me at the time as we are flatmates and good friends,they also asked for a hand written letter to be done by the owner of the card giving full consent to use her card for the purpose of gambling on vegas paradise which 3 consent letters have been sent also by [EDIT],the card she used she has closed due to wear and tear of the card and has gotten another debit card,this is getting very annoying now as they are asking again for a 3rd party consent letter which has been sent to them with the email they sent to send the information,our contact phone number in new zealand is [EDIT],thank you [EDIT]

Read the casino review

3 Responses

ThePOGG
Jun 09, 2020

Hi evitan - welcome to ThePOGG.com!

Unfortunately you have chosen to play with an operator that is both negatively listed with this service and who has historically been non-cooperative with complaints submitted to us. While we will try to contact the operator on your behalf the chances of a successful mediation are low.

Thanks,

ThePOGG

Evitan
Jun 23, 2020

I really hope this can be sorted as we feel Vegas paradise casino has been at fault and not us, do you know any other options we can explore if you have no success

ThePOGG
Jul 23, 2020

Hi Evitan,

Sadly this operator has informed us that they will not cooperate with the management of complaints via this service. At this juncture we have no reasonable expectation of this changing.

All we could suggest is contacting the operators ADR, IBAS. Alternatively, if you wished to consider legal action our understanding is that GreenTableLegal.com offer a no win no fee service that specialises in the remote gambling sector.

Sorry we could not be of further help.

ThePOGG

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Agreement

evitan consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Vegas Paradise
  • Malta Gaming Authority
  • United Kingdom Gambling Commission
  • ProgressPlay Limited

June 9, 2020

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.

Disclaimer:

The above information is what we believe to be the the legal status of online gambling, however information on this topic is limited and hard to find. We accept no liability for any errors or ommissions. It is the reader’s responsibility to ensure that they know the legality of online gambling in their country before engaging with any online gambling service.