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Vegas Plus - Casino closed the account and confiscated the money

Ruling

Found for the Player - Despite our repeated efforts to contact Vegas Plus to discuss this issue we have received no response whatsoever from the operator.

Read our Vegas Plus Casino Review.

Player's Complaint

I played many times in that casino and never had a problem. One day I noticed that I can not login to my account any more. Then I found out from support that my account was closed. That was the explanation from casino - "2.4. If we suspect that you have violated any law or regulation, we reserve the right to suspend your access to our services, to close your Account and / or to refuse to pay you any winnings. We also reserve the right to block our services in full or in a limited way in any country or territory, or to restore our services, for any reason and without prior notice." . I played as usual and don't understand why casino had to close my account. Can you help me to find out?

Read the casino review

3 Responses

User icon
thepogg
October 20, 2021

Hi Sansa - welcome to ThePOGG.com!

Please read our Complaint Guidance to ensure that you fully understand how our complaint management process functions.

Unfortunately you have chosen to play with an operator that is both negatively listed with this service and who has historically been non-cooperative with complaints submitted to us. While we will try to contact the operator on your behalf the chances of a successful mediation are low.

Thanks,

ThePOGG

User icon
sansa
October 25, 2021

Thank you

User icon
thepogg
November 13, 2021

Hi Sansa,

Unfortunately after repeated efforts to contact the operator to discuss this issue we have received no response what-so-ever. At this juncture we have no reasonable expectation of this changing.

Sorry we could not be of further help.

ThePOGG

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Agreement

Sansa consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Vegas Plus
  • Curacao
  • Play Logia

October 19, 2021

United Kingdom country flag

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.