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Vegas Plus - made no elf exclusion
Ruling
Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolved their issue on their own.
Read our Vegas Plus Casino Review.
Player's Complaint
Hello!
i have depositet 550 € and won 1500 € after that -
i have contacted them via chat and email close the account because i am addicted to gambling. I have received a confirmation in both times.
They did not close the account and one day later due to my gambling issues i canceled the withdrawal through their site - played 2 minutes and lost all. The Account was still open and i was able to make bets and i was still able to make deposits!! But i haven’t made deposits after that.
After requesting a withdrawal of the 1500€ they told me that they i should tell them my deposit limits and after that they will give me a bonus! After i told them 2 times a was addicted to gambling they still tried to get me playing on their site! The Casino does not care about players.
[EDIT] I think the casino must pay me back the money i had once i told them i was addicted and to shut down the account.
This complaint is about vegaplus.com
3 Responses
Hi king_1311,
I'm following-up on the above?
Thanks,
ThePOGG
Hi king_1311,
If we haven't heard from you by Friday the 8th of May I'll assume you no longer need our assistance and close this complaint.
Thanks,
ThePOGG
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Agreement
King_1311 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
- Vegas Casino Online
- Costa Rica
April 13, 2020
Hi king_1311 - welcome to ThePOGG.com!
I need you to confirm that you give your permission for us to share your personal information with the following organisations and that you give these organisations permission to share your personal information with us:
- VegasPlus.com
- PlayLogica
Unfortunately you have chosen to play with an operator that is both negatively listed with this service and who has historically been non-cooperative with complaints submitted to us. While we will try to contact the operator on your behalf the chances of a successful mediation are low.
You may find our free Responsible Gambling app BetBlocker useful. It allows users to restrict their internet capable devices from accessing over 12k gambling operator websites for between 24 hours and 5 years.
Thanks,
ThePOGG