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Vegas Rush - Money taken not theirs to take No return answers

Ruling

Found for the Player - Despite our repeated efforts to contact Vegas Rush to discuss this issue we have received no response whatsoever from the operator.

Read our Vegas Rush Casino Review.

Player's Complaint

I have deposited this much money and tried to withdraw 100 they cancelled the withdrawal saying that the data was incorrect whatever that means and I had that plus 51 dollars still in account the credited the account 100 dollars and then debited the account for the whole amount and left me with 0 and I have sent them over four messages and have no answers returned to me at all . Just ignore it all together Im gathering and if the money from bonuses was taken back that would be fine but no explanation and taking all of my money too is unacceptable and I want all my funds returned to me as well as an explanation of what missing or incorrect data means when I supplied them with the proper information that they requested of me to do the withdrawal.

Read the casino review

2 Responses

User icon
ThePOGG
September 23, 2020

Hi jacquiekaszas - welcome to ThePOGG.com!

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

User icon
ThePOGG
October 16, 2020

Hi jacquiekaszas,

Sadly despite repeated efforts to contact this operator to discuss your issue we have received no relevant response. At this juncture we have no reasonable expectation of this changing.

Sorry we could not be of further help.

ThePOGG

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Agreement

jacquiekaszas consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Vegas Rush
  • Curacao eGaming
  • Total Software Solutions SLR

September 21, 2020

United Kingdom country flag

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.