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Vera&John - Refunds request


Declined - We do not pursue refund of losses based on lack of license. If your government cannot enforce its restrictions there's no chance we can.

Read our Vera & John Casino Review.

Player's Complaint

I play from 2019 till 2021 on service on vera

Read the casino review

4 Responses

User icon
May 11, 2023

Hi sor1985,

You have included a prohibited character in your submission (&) and as such we have only received part of your complaint. Please provide the rest of your complaint description.



User icon
May 16, 2023

This is what i send to vera en john

Therefore this mail as reply.

You wrote you fully settled my account balance after my last login on January 2021.

Nothing is settled at all as I only spent a lot of money on your illegal gambling service. I did

sometimes like 16 or 18 deposits on one day and to protect me against your online gambling service

it is your obligation as online gambling supplier to inform me and block my account directly according

my behavior.

Other even more important point is as I wrote before your service offering online gambling for Dutch

people is not a discussion point but really illegal in first place. t was before 2021 not allowed to

accept Dutch people and make it possible for people out of the Netherlands to make even an


You know this and therefore changed after January 2021 your acceptancy terms and improved your

service according acceptancy and protection of people. Please check: "Verbod online kansspelen

overeenkomstig" met artikel 4 g lid4, van het Statsverdragi inzake Kansspelen. You violated t this Dutch

law before. January 2021, the time played c onY your online casino as your deposit history tells.


already took a lawyer by hand as I do not want to have an endless discussion over a lot of weeks. -

already received my lawyers contract to summon you according this case

I want to have this solved correctly and in short time

because vera& john never settle anything with me i never have a answer about that question i want my money back and they say that i am fully settle after my account close

User icon
May 16, 2023

Hi sor1985,

As explained in our Complaints FAQs we do not pursue refunds of losses based on lack of license. If your own government cannot prevent unlicensed operators from accepting their citizens, there is no possibility of the operator offering a refund simply on the basis of us asking them to.

You may find our free Responsible Gambling app BetBlocker useful. It allows users to restrict their internet capable devices from accessing over 18k gambling operator websites for between 24 hours and 5 years.

You can also find information on the various support agencies available to support you in your country in our Responsible Gambling Directory.

Sorry we cannot be of further assistance,


User icon
May 19, 2023

I have already fight for years to sober up but they talk about settle my account there is no settle


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sor1985 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

May 8, 2023

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