Vera&John - Could open account while self excluded
Ruling
Resolved - A self-exclusion from 2013 that was not enforced correctly has now been addressed and the player has received the appropriate refund.
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Player's Complaint
Hi, closed my account in april 2013 at Vera&john with gambling problem as reason. Same month i asked to open it. They asked me if i was sure, which as a gambler i said yes, but put a deposit limit on it.
Upcoming yrs i was able to Close and open the account several times. In dec 2016 i asked again to open the account and i had to inform Vera&john that the was not going to be responsible for my losses if i had losses. This was because i closed it Before, with gambling problems.
I know that i informed about they not being responsible for losses. On the other side i know Vera&john not handled this right. In the end Vera & John would never given me the opportunity to open the account.
The sum that i given - it approximatly..
Ive had a dialouge with Vera&John and they are saying that i asked for opening the account and informed that they shouldnt be responsible for any losses.
Are they able to do like this?
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Hi pelle4444 - welcome to ThePOGG.com!
As you are a Swedish resident the relevant regulations would be under the Malta Gaming Authority license. the MGA allow operator to re-open a self-excluded account at any time, even during the requested exclusion period, as long as the operator provides 7 days cooling-off period before re-opening the account. So when you asked for a self-exclusion, the next time you asked to open your account you should have been required to engage a 7 day cooling-off period. After this, if the subsequent account closures were simply normal account closures you could open and close at will.
Does the above answer your question?
Thanks,
ThePOGG