Vernons - casino being unreasonable
Found for the Casino - Vernons casino demonstrated that the submitting player has failed to comply with the security requests made to verify the identity of the account holder. The nature of this failure casts substantial as to whether the person named on this account is actually operating it.
Read our Vernons Casino Review.
Hello all, I'd like to be writing on better terms but need everyone to hear what my dilemma is with Vernon's Casino. I won't go on but as well as loads of emails and loads of phone calls with them I'm no nearer to getting paid. It goes like this......
After having a win and sending in relevant docs , etc they were having difficulty getting hold of me on the phone as I have changed companies and been given a new number through SKY, plus not surprising most try to call when your at work. Anyway I have explained the number on my account is now different to the one I had when signing up. Thinking this would be ok they have now asked for me to prove this . OK, but having spoke to SKY and explained the situation they unfortunately don't do this kind of request for personal letters , sending me a letter to help with a casino matter is not high on their list .....
So I've explained this to Vernon's but they are being so unreasonable to the point where my account and winnings will remain closed till they have this letter .... it's getting very frustrating and ruined any faith I have with online casinos. They have been very interrogating on the phone too, asking me questions such as wanting to know where do I work ? .. Hardly relevant Vernon's.
Now I can't possibly force SKY to send me this letter and Vernon's are saying no SKY letter , account remains closed....
Feel I'm hitting a brick wall and want share my experience with you . I'm hoping this will help expressing me concerns and you at the POGG can help ....
the casino review
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