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Very Well Casino - Not removing my account
Ruling
Declined - If you choose to play with weakly licensed, or unlicensed, operators the protections they will offer against gambling addiction will be minimal. Our intervention won't change that.
Read our Very Well Casino Review.
Player's Complaint
Dear Sir / Madam,
I am writing to you to raise an issue about: Gambling
The issue that I have experienced was: Have asked many times to close my account, but was ignored. They saying they not closing customer’s accounts. The only what they do-self exclude for up to 6 weeks. But the thing is, after exclusion, im able to start play after 1 minute of exclusion, im removing self exclusion my self on website and able play straight away. Im on Gamstop and i have impulsive gambling sindrom. So i asked to close my account but they refused. Also manager keeps calling on my number every day and making me to play more and more!!! When im win the manager calls me while im playing and offering different games, so i was changing games and never gad a change to withdraw any winnings. For 1 year since i joined i never withdraw anything!Because of that im in HUGE DEBTS, MY MENTAL HEALTH IS SUFFERING SIGNIFICANTLY!!!! I have other organisations who is involved now as well. I have screenshots to prove that i asked to close accounts, but was refused and was offered every time little bonus for thinking leaving them. I have made screenshots for some time because i know it’s unfair play
It occurred on: 2022-08-23
This meant that HUGE DEBTS,MENTAL HEALTH SIGNIFICANTLY SUFFERED
I WANT ALL MY MONEY BACK!!!!
I look forward to your prompt response on this matter. As recommended by Trading Standards, I would like to keep a complete record of my case, so please reply to this email address.
Yours faithfully,
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Agreement
Milana2017 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
- Very Well Casino
- Fake Games Clearly Linked
August 23, 2023
Hi Milana2017 - welcome to ThePOGG.com!
Please read our Complaint Guidance to ensure that you fully understand how our complaint management process functions.
As a UK citizen you should only be playing with operators that hold a UKGC license. Very Well Casino do not hold a UKGC license and as such are breaking UK law by accepting your custom.
Unfortunately you have chosen to play with a weakly licensed/unlicensed property. These operators function without appropriate licensing specifically so they do not have to adhere to the standards set out by regulatory authorities surrounding the protection of vulnerable players. As such, the chances of them deciding to take appropriate action in a case like this simply because we asked them to is vanishingly small.
You may find our free Responsible Gambling app BetBlocker useful. It allows users to restrict their internet capable devices from accessing over 18k gambling operator websites for between 24 hours and 5 years.
You can also find information on the various support agencies available to support you in your country in our Responsible Gambling Directory.
Sorry we cannot be of further help.
ThePOGG