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Vic’s Bingo – Any wins are inaccessible with vics bingo

Ruling

Found for the Casino - This player has requested a bonus ban on their account. If they want this ban removed they need to contact the operator and discuss it with them.

Read our Vic's Bingo Review.

Player's Complaint

Basically I was playing a game that u cannot play with ur bonus money so any money used on this game was purely ur deposited funds I won 700 dollars whole playing and the funds went straight to my bonus amount and 0 in my money amount and when I questioned the casino they said it was because .U deposit received a bonus and there was still bonus funds available so all funds won till the bonus was no longer left will credit to bonus this really to me makes no sense considering the game I was playing was a jackpot game and u are not able to play the game with any of it bonus funds the I asked since they were just refusing to acknowledge this if my next deposit could have no bonus and any future deposits unless I ask first through chat that was fine I think made another deposit and once i was finished asked if I could receive some form of spins or bonus as I had finished my money and I didn't get a bonus on my last deposit as I asked for this since I had previously realised if u do there's no chance of withdrawal since the money is first used and the bonus money is always last also whole u have any bonus u are unable go win any withdrawal finds even on games that don't allow u to play at all with any bonus funds and they basically told me due to me asking for no deposit bonus I no longer get any thing in the way of reward or bonus for any of my deposits and I would have go wait till the following Monday to get 15% cash back but unfortunatly my deposit of course downer qualify as it's under 50 dollars so basically I am no longer able to get any bonus from them this was what I was made aware of in chat I have screen shots of all the conversation

Read the casino review

1 Response

ThePOGG
Sep 17, 2018

Hi All151087 - welcome to ThePOGG.com!

Unfortunately there's nothing we can do for you in this situation.

It's commonplace for your balance to remain locked until you've completed any wagering requirements associated with any bonuses you've claimed.

Furthermore, what you've asked for is a bonus ban. If you want to lift this you need to contact the operator and discuss this with them.

Thanks,

ThePOGG

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